Last updated: October 1, 2026
We want you to love what you get from The Vox Box. If something isn't working or you're not happy with a purchase, email us at q@thevoxbox.shop and we'll make it right, including a refund when that's what's needed.
To help us sort it out fast, include your order number and the email you used at checkout. For plugins, your computer (Mac or Windows) and DAW help too. Install, activation, and download issues are usually quick fixes, so we're happy to start there if you'd like.
Good to know
- Refunds go back to your original payment method. Your bank may take a few business days to show it.
- When a purchase is refunded, its licenses and download links are deactivated.
- Got the wrong version or DAW? Tell us and we'll swap it.
- Subscriptions can be canceled anytime from the customer portal or in the TVB Portal app under Settings.
Questions? Email q@thevoxbox.shop.